Citizens Advice Sunderland
BAME, Refugees and Asylum Seekers, Children and Young People, Community Facilities and Associations / Hubs, Disability Support, Education, Employability or Training, Health and Well-being, Housing and Accomodation, LGBTQI+, Older People, Social Care, Substance Abuse, Veterans
Aims and Objectives
Citizens Advice Sunderland is a small, independent charity working in the heart of the city. We offer free, confidential advice and information to everyone living across Sunderland and Washington.
History and Background
This year Citizens Advice Sunderland is celebrating 45 years of service. We are part of a network of around 260 local Citizens Advice offices. Together, we provide free and independent advice to over 2.8 million people per year.
Activities and Projects
We seek to help people resolve the issues they face and find a way forward. Our team of staff and volunteers advise on a wide range of issues including welfare benefit enquiries, energy issues and supporting people to tackle their debts. Last year, we advised a total of 13,000 clients on 40,000 different issues and secured gains of £5.2 million for our clients.
As a service, we use the data from our clients to help us identify emerging issues, understand what is causing them and make recommendations on how to fix the problems. We can use this data to campaign and influence decision makers to change policies and practices. When successful, this work prevents future clients from experiencing the same issues.